Review mode reveals the real system
Real inputs expose edge cases a prepared demo never sees. Review mode lets the company inspect proposed work, correction patterns, and failure paths before granting authority.
The review record also becomes evaluation data for improving the system.
Authority belongs to an action class
“The agent may send messages” is too broad. “The system may send this confirmed reminder on this channel when these fields are present” is an operable rule.
Authority should include a limit, an escalation path, and a readback requirement.
Waiting is often the safe failure
When a consequential action is uncertain, the system should create a visible exception instead of guessing.
A queue that waits is cheaper than an automated mistake nobody sees until a customer does.